Learn to Get Help with Your Lifeline Service that is available to assist you.
Lifeline Support Center timing hours: Lifeline Service is available 7 days a week from 9 a.m. to 9 p.m. ET.
1- E-mail Service: If you have a question you can Contact LifelineSupport@usac.org to Get Help.
2- Phone you can Call Support Center for assistance at (800) 234-9473 (press 1 for English and 2 for Spanish).
3- If you are not able to receive help from your Service provider, you can contact your state’s utility regulator.
You can File a Consumer Complaint against your Lifeline Service provider company to the state’s utility regulator.
Types of Consumer Complaints: 1- File a complaint about an individual Lifeline subscriber 2- File a complaint about a company
The Lifeline Support Center can help with... 1- Lifeline companies in your area 2- The status of your Lifeline application
3- Resetting your account 4- Assistance with recertifying your benefit 5- Documents needed to show you qualify 6- Lifeline Household Worksheet Assistance
You can Contact the Service provider company if you have any issues with your phone or device, service, or bill.